Help

1. Reload the page once and make sure your internet connection is stable.
2. Make sure you are still signed in to the correct Kobie account.
3. Choose a model shown as available in the model picker.
4. Check Plans & Usage if a task mode still cannot be selected.
5. Try again with a short question to confirm the chat connection is working.

Wait for the response process to finish. If the page shows an error message, do not repeatedly resend it. Note the message, the time, and the steps you have already tried.

Contact your organization administrator if the issue continues. Include enough information to investigate the issue without sharing sensitive data.

• The time of the issue and the page that was open.
• The related model or plan name.
• The visible error message and the steps already tried.
• The browser and device in use.